Shipping policy
During the Holiday season all orders will ship within 5 - 7 business days upon receipt of order. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Carriers are still working actively to deliver but there may still be service impacts, please expect delays when shipping internationally.
Ground Shipping: Your package will typically will arrive in 5-7 business days from when your order is processed.
We highly recommend purchasing shipping protection we are offering via Route as we will not be replacing orders for lost or stolen packages unless you have purchased shipping insurance.
If there are any issues with your package and you have added Route to your order, they will be able to support you with your order via their app or clicking here https://claims.route.com/.
Bowes Signature Candles is not responsible for shipping deliveries/delays
Our website banner displays the current estimated fulfillment window for ordering. When your order ships, you’ll get an email with a tracking link. Tracking information can take 24-48 hours to update.
Please keep in mind we are not responsible for lost, stolen, misplaced or delayed shipments. Customers will need to open a case with the shipper to open an investigation.
Please note that we do not ship on Saturdays, Sundays or US nationally observed holidays.
WHAT IS MY SHIPPING COST?
Shipping cost will be calculated during check out.
If items are being returned or exchanged you will be responsible for the additional shipping.
SHIPPING OPTIONS:
Please select your choice of shipping during check out.
Please keep in mind that your order may be shipped in multiple shipments. Please contact us info@bowessignaturecandle.com for any special shipping requests.
INTERNATIONAL SHIPPING
We are now shipping internationally. For further inquiries on orders outside of this region, please email us at info@bowessignaturecandle.com.
Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
International orders may be subject to import taxes and/or customs duties by your country's customs department upon arrival. Bowes Signature Candles is not responsible for any customs or duty fees, nor will be reimbursed. Please contact your local customs office for more information.
FOR EXPEDITED SHIPPING PLEASE CONTACT US.Please keep in mind that your order may be shipped in multiple shipments. Please contact us for any special shipping requests.
Does BOWES SIGNATURE CANDLES ship internationally?
Yes we are, if you get to checkout and don't see your shipping option, please email us at info@bowessignaturecandle.com
Where can I find my tracking information?
You will receive a confirmation email when your order has shipped with tracking information.